Privacy Policy

1. Introduction

Occupy Mars Private Limited ("Company", "we", "us", or "our") operates Fourbyfour, a customer engagement platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password when you register
• Payment Information: Billing address and payment details (processed securely by our payment providers)
• Communications: Information you provide when contacting support or participating in surveys

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with the Service
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies and similar technologies for authentication, preferences, and analytics

2.3 Customer Data

As a data processor, we process data that you (our customer) submit to the Service about your end users. This may include events, user properties, and notification content. You are the data controller for this information and are responsible for ensuring proper consent and legal basis for processing.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us permission to share

We do not sell your personal information to third parties.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Customer data is retained according to your plan's data retention settings. You can request deletion of your data at any time, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@occupymars.co.in.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms.

9. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

14. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at support@occupymars.co.in.